dgardner

Author

Dana Gardner is president and principal analyst at Interarbor Solutions, an enterprise IT analysis, market research, and consulting firm. Gardner, a leading identifier of software and cloud productivity trends and new IT business growth opportunities, honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for the last 18 years. Gardner tracks and analyzes a critical set of enterprise software technologies and business development issues: Cloud computing, SOA, business process management, business intelligence, next-generation data centers, and application lifecycle optimization. His specific interests include Enterprise 2.0 and social media, cloud standards and security, as well as integrated marketing technologies and techniques. Gardner is a former senior analyst at Yankee Group and Aberdeen Group, and a former editor-at-large and founding online news editor at InfoWorld. He is a former news editor at IDG News Service, Digital News & Review, and Design News.

A practical guide to rapid IT Service Management as a foundation for overall business agility

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The next BriefingsDirect thought leadership panel discussion centers on how rapidly advancing IT service management (ITSM) capabilities form a bedrock business necessity, not just an IT imperative. Businesses of all stripes rate the need to move faster as a top priority, and many times, that translates into the need for better and faster IT projects. … Read More

Journey to SAP quality — Home Trust builds center of excellence with HP ALM tools

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The next BriefingsDirect deep-dive IT operations case study interview details how Home Trust Company in Toronto has created a center of excellence to improve quality assurance for top performance of their critical SAP applications. How do you properly structure your testing assets in quality control that makes sense for SAP?  What’s your proper defect flow? … Read More

ITSM adoption forces a streamlined IT operations culture at Desjardins, paves the way to cloud

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Our next innovation case study interview highlights how Desjardins Group in Montréal is improving their IT operations through an advanced IT services management (ITSM) approach. Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. To learn more, BriefingsDirect sat down with Trung Quach, ITSM Manager at Desjardins in … Read More

MIT Media Lab computing director details the virtues of cloud for agility and disaster recovery

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The next BriefingsDirect innovator case study interview focuses on the MIT Media Lab in Cambridge, Mass., and how they’re exploring the use of cloud and hybrid cloud to enjoy such use benefits as IT speed, agility and robust, three-tier disaster recovery (DR). Listen to the podcast. Find it on iTunes. Read a full transcript or … Read More

Cloud services brokerages add needed elements of trust and oversight to complex cloud deals

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Our BriefingsDirect discussion today focuses on an essential aspect of helping businesses make the best use of cloud computing. We’re examining the role and value of cloud services brokers with an emphasis on small to medium-sized businesses (SMBs), regional businesses, and government, and looking for attaining the best results from a specialist cloud service brokerage … Read More

University of New Mexico delivers efficient IT services by centralizing on secure, managed cloud automation

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The latest BriefingsDirect discussion focuses on one of the toughest balancing acts in seeking the best of cloud computing benefits. This balance comes from obtaining the proper degree of centralization or “common good” for infrastructure efficiency, while preserving a sufficient culture of decentralization for agility, innovation, and departmental-level control. The requirement for empowering centralization is … Read More

The Open Group panel: Internet of things poses massive opportunities and obstacles

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What The Open Group refers to as Open Platform 3.0 encompasses the combined impacts of cloud, big data, mobile, and social. But to each of these now we can add a new cresting wave of complexity and scale as we consider the rapid explosion of new devices, sensors, and myriad endpoints that will be connected … Read More

Hybrid cloud models demand more infrastructure standardization, says global service provider Steria

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The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governance, and to be in a position to move … Read More

Service providers gain new levels of actionable customer intelligence from big data analytics

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It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses. Traditional operators understand that they must go beyond what they did before. They need to offer more compelling services to … Read More

A gift that keeps giving, software-defined storage now showing IT architecture-wide benefits

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The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure — storage — is being dramatically improved by the accelerating adoption of software-defined storage (SDS). The ability to choose low-cost hardware, to manage across different types of storage, and radically simplify data storage via intelligent … Read More