dgardner

Author

Dana Gardner is president and principal analyst at Interarbor Solutions, an enterprise IT analysis, market research, and consulting firm. Gardner, a leading identifier of software and cloud productivity trends and new IT business growth opportunities, honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for the last 18 years. Gardner tracks and analyzes a critical set of enterprise software technologies and business development issues: Cloud computing, SOA, business process management, business intelligence, next-generation data centers, and application lifecycle optimization. His specific interests include Enterprise 2.0 and social media, cloud standards and security, as well as integrated marketing technologies and techniques. Gardner is a former senior analyst at Yankee Group and Aberdeen Group, and a former editor-at-large and founding online news editor at InfoWorld. He is a former news editor at IDG News Service, Digital News & Review, and Design News.

Service providers gain new levels of actionable customer intelligence from big data analytics

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It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses. Traditional operators understand that they must go beyond what they did before. They need to offer more compelling services to … Read More

A gift that keeps giving, software-defined storage now showing IT architecture-wide benefits

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The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure — storage — is being dramatically improved by the accelerating adoption of software-defined storage (SDS). The ability to choose low-cost hardware, to manage across different types of storage, and radically simplify data storage via intelligent … Read More

How healthcare SaaS provider PointClickCare masters quality and DevOps using cloud ITSM

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP. Healthcare SaaS application developer PointClickCare has had to manage high growth while maintaining even higher quality of services delivery demands amid constant up-time requirements. Whether it’s monitoring medication management in a closed-loop integration with pharmacies, or managing weekly … Read More

Software security pays off: How Heartland Payment Systems gains steep ROI via software assurance tools and methods

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP. Heartland Payment Systems has successfully leveraged software-assurance tools and best practices to drive better security within its IT organization — and improve their overall business performance. In this first of a two-part series — Does Software Security … Read More

Ariba’s roadmap points to instant, integrated and data-rich business cloud services

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: Ariba, an SAP company. The next BriefingsDirect thought-leader interview focuses on the Ariba product roadmap for 2014 — and beyond. Ariba’s product and services roadmap is rapidly evolving, including gaining more analytics capabilities. BriefingsDirect had an opportunity to … Read More

How ACP simplifies and speeds its billing and payments using the new AribaPay cloud service

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: Ariba, an SAP company. This next BriefingsDirect case study explores how early-adopter Arlington Computer Products (ACP) improves their financial processes and operations using the new AribaPay cloud-based B2B payment service. Agile business services are entering into a new … Read More

Business success increasingly hinges on supply chain innovation and procurement advantages

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: Ariba, an SAP company. The next BriefingsDirect thought-leader panel discussion focuses on the future of business and how companies can benefit from the new insight and analysis that transparent business networks and processes allow. The power of data-driven … Read More

HP ART documentation and readiness tools bring better user experiences to Nordic IT solutions provider EVRY

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Nordic IT solutions provider EVRY has taken automation and agility to new heights in its training and documentation of IT products and services, and found that even small steps can make a valuable return on user adoption patterns. By … Read More

Workforce of the future – and why preparing means rethinking human resources now

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: Ariba, an SAP company. The next BriefingsDirect thought-leader interview focuses on the fascinating subject of preparing for the workforce of the future. It’s now clear that we are entering into a very diverse and even unprecedented work environment — something the world perhaps has never known. But how do enterprises … Read More

NASCAR attains intimacy and affinity with fans worldwide using big data analytics

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Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP. Auto racing powerhouse NASCAR has engineered a way to learn more about its many fans — and their likes and dislikes — using big-data analysis. The result is they can rapidly adjust services and responses to keep … Read More