Customer Care
Research Library
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CosmoCom, Inc.
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Consolidation 2.0 is the latest and most effective call center consolidation strategy. It offers a wider range of favorable impacts than any of its predecessors. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports the global distribution of contact center agents.
This white paper explains the ...
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Nevron Software
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While SSRS 2005/2008 both come equipped with a free chart report item and with chart report items available from other vendors, you may ask yourself: Why use Nevron Chart for SSRS in my reports? This article gives a brief overview of the benefits of using our charting solution in your reporting projects.
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Pronexus, Inc.
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Organizations of all sizes have used Touch-Tone interactive voice response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech-recognition technologies can resolve many of these shortcomings. Transforming a dual tone ...
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CosmoCom, Inc.
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Business used to be slower, and it used to move in steadier, more predictable rhythms. But the days of unvarying activities yielding predictable outcomes are rapidly going the way of the big iron business systems that made them possible.
The business world is adopting an on-demand model, and for a very good reason: the business environment is changing faster and becoming more unpredictable. ...
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Pronexus, Inc.
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The opportunity to migrate telephony and voice applications from TDM circuit-switched networks to IP packet- switched networks offers many advantages for enterprise network managers. The current state of Voice over IP (VoIP) technologies allows companies with dedicated WAN resources to leverage their infrastructures for voice and data applications, and realize cost savings in the process. With a ...
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