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Customer Care
Research Library
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Toshiba Telecommunications Systems Division
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Office phones, cell phones, voice mail, email, videoconferencing, instant messaging and more… your organization has many ways to
connect with employees, customers and business partners. But if all those channels work independently, the communication system isn’t delivering all the value that it could. Unified communications bring it all together for more natural, productive and effective ...
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Concentrix Ltd
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In a tightening economy, with results and return on investment
more important than ever, one of the most efficient and
effective ways to spend marketing budgets is by developing
your existing customer base. What’s more, satisfied customers
are one of your most powerful marketing tools. There’s still
nothing stronger than genuine personal recommendation, and
keeping your existing customers ...
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Sage Software
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When it comes to choosing the right customer relationship management (CRM) system for your business, it’s important to understand all the benefits of an integrated CRM system before beginning your selection process.
When you launch a CRM implementation, your choices can impact nearly everyone in your company. That’s why we’ve created this booklet. These 17 “rules of the road” for CRM were ...
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Portrait Software
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Long viewed as a “cost center” that must be managed and constrained, best in class organizations are responding to the new economy by retooling their contact centers as critical new profit centers for their business. What’s the driver? Quite simply, organizations can no longer afford to leave money on the table.
With financial, telecom, retail and other consumer oriented organizations being ...
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Avaya Inc
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Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ, builds upon CMS to deliver exciting new capabilities.
Full-time tracing and “agent behavior” analysis in Avaya IQ deliver an unparalleled picture of agent activity, giving managers the tools to improve ...
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