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Contact Bridge Founded on August 15, 2003 with the goal of providing the highest quality service at the best possible price, Contact Bridge aims to become the highest quality, most innovative and committed provider of outsourced...
Inbound
Entrusting your customer relationship management to Contact Bridge ensures that your customers are receiving the highest quality of service in the industry....
Outbound
Maximizing the value of a phone call is the key to developing long-lasting customer relationships and creating client satisfaction. Our refined proprietary...
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Call Center Tech Database Systems Corp. (DSC) is a provider of call processing technology. This technology includes automated phone systems as well as outsourcing phone services. Their phone systems are state-of-the-art computer telephony...
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Unicall Unicall International began in 1999 as a full-service teleservices agency providing business-to-business, business-to-consumer, and CRM solutions. Our initial vision was to provide a robust platform of services that...
Call Center Outsourcing
Unicall's personalized approach to call center outsourcing positions our team of professionals as an extension of your organization and allows us to work as...
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NBA Computers Established in 1992, NBA Computers has fulfilled its vision of providing the information technology industry and the valued clients of the corporate world with unmatched service features. The integration of exceptional...
Complete Business Process Outsourcing
We have the ability to manage customer care services and back office processes for labor-intensive and time-sensitive industry needs, be it any leading...
International Call Center
Our Call Center combines capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition,...
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Solegy LLC. Solegy offers a managed platform that allows network operators, service providers and content developers to achieve their business objectives more effectively.
prepaid-postpaid calling card platform
A Prepaid and postpaid calling card Calling Card platform with no Capital Expenditure (CAPEX) and little Operating Expenditure (OPEX). The Solegy Calling...
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Altitude Software We offer a complete Contact Center suite including voip,predictive dialing, ivr, routing, scripting and campaign management.The Unified Agent Desktop improves the customer experience and agent productivity.
Altitude IP Contact Centre
Multimedia contact center solution running on IP. Altitude's IP contact center provides Altitude uCI suite plus connectivity to Altitude vBox, a SIP-based...
Altitude uCI Suite
Altitude uCI™ (Unified Customer Interaction) is an IP based, unified, modular contact center management solution, which powers your people to new levels of...
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More
Contact Center Outsourcing
Research Library
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Varolii Corporation
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For the past 30 years, managers have implemented technologies and processes aimed at reducing contact center costs and improving the customer experience. From the earliest Automatic Call Distribution (ACD) systems to the dialer to Customer Relationship Management (CRM) software, managers have worked in earnest to improve efficiency.
The result of these efforts has been a shift in contact ...
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Coordinated Systems
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Coordinated Systems, Inc. 165 Burnside Avenue, East Hartford, CT 06108 USA (860)289-2151, www.csiworld.com
Building great customer experiences since 1972
CSI White Paper: “How to effectively implement a quality monitoring system for rapid agent performance improvement”
Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 USA http://www.csiworld.com
Abstract Today businesses ...
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Selling People Ltd
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Competitive pressure within the IT industry has caused companies to drive down costs and optimise performance in every department including sales. Traditionally, small and medium sized technology companies have recruited their own, in house, sales force or used third party distributors, VARS and resellers as routes to market.
In recent years, companies have started turning to a relatively new ...
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CosmoCom, Inc.
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Consolidation 2.0 is the latest and most effective call center consolidation strategy. It offers a wider range of favorable impacts than any of its predecessors. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports the global distribution of contact center agents.
This white paper explains the ...
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Selling People Ltd
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Competitive pressure, coupled with current economic conditions is causing companies to drive down costs and optimise performance in every department including sales. Traditionally, small and medium sized companies have recruited their own, in house, sales force or used third party distributors, VARS and resellers as routes to market.
In recent years, companies have started turning to a ...
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Contact Center Outsourcing
Video
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CosmoCom, Inc.
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CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly important ...
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CosmoCom, Inc.
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that ...
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