Innovations in Managing IT Service Quality - Sponsored Whitepaper

Sponsored by:
CA Logo
Download Entire Whitepaper
Can IT do more with less? 04 Smart investments amidst economic challenges

Management technology for assuring service quality 05 Accurate service models Eliminating infrastructure health risks for service predictability Pinpointing root cause for service assurance Making sound investments to assure service quality demands

The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale. That sets expectations that IT organizations will remain lean yet deliver high-quality services and support. This requires IT organizations to develop more process-oriented, efficient, and effective mechanisms to manage and maintain their environments. The pressure to conserve costs and get the most out of their IT resources comes at a time when costs are rising and IT budgets and manpower have been cut—oftentimes to the bare bone. IT managers grapple every day to ensure the continuing health of the services their businesses depend on. That’s not enough, though. Businesses must avert problems before they occur. The pressure to transition from reactive to proactive initiatives has created an ever-widening chasm and conundrum for overworked and undermanned IT departments.

Corporations need to embrace new solutions that put them ahead of the curve, let them manage technologies top-down according to the services they provide, and proactively address issues before they impact their business services—solutions that will enable them to manage their enterprise infrastructures, rather than be managed by them. To achieve the proactive approach required to move them to the next level of service delivery, they need technology that gives them the kind of visibility that ties infrastructure components to the services that rely on them. This service-centric visibility will give them the “heads up” needed to avert developing IT issues that present risk to service delivery and the insight needed to quickly fix issues and regain service quality when it is compromised.

A service-centric approach to IT management—focused on improving service quality and eliminating risks to service delivery—results in significant business benefits: • Higher service quality = compliance with OLAs/SLAs = greater customer and end-user satisfaction • Reduced time to identify and fix problems impacting the service = faster mean time to repair • Elimination of unproductive troubleshooting = lower OPEX, increased IT staff productivity • Greater insight for capacity planning, IT workforce deployment, and capital investment decision-making = lower CAPEX
Download Entire Whitepaper
Related Links
21 CFR Part 11 Compliance Systems
Advanced Planning and Scheduling So...
Bill of Materials Management
Chemical Process Design
Configure to Order Applications
Formulation and Recipe Management
Kanban Systems
Lean Manufacturing Systems
Make to Order Systems
Man Machine Interface (MMI) Softwar...
Manufacturing Compliance Management
Manufacturing Execution Systems
Manufacturing Performance Measureme...
Manufacturing Planning and Scheduli...
Manufacturing Simulation and Shop F...
New Product Development and Introdu...
Process Information Management Soft...
Product Data / Configuration Manage...
Production Planning Software
Production Reporting Software

Technology Categories
Application Development
Asset Tracking and Automatic Data C...
Consulting and Professional Service...
Customer Contact and Service
Data Management
Data Storage
Electronic Commerce
Emerging Technology
Enterprise Applications
Enterprise Architecture and Integra...
Enterprise Communications and Netwo...
Finance and Administration
Healthcare Software and Systems
Imaging Technology
Industry Solutions
IT Hardware
IT Management
IT Services
Manufacturing Software
Marketing and Sales
Multimedia Technology
Office Automation
Operating Systems
Plant and Facility Security
Security and Privacy
Supply Chain and Logistics
Website Management
Wireless and Mobile Technology

Other Questex Directories
Chemical Yellow Pages
Health Tech
Pharma Tech
Hotel World Network
Communications Tech
Technology Direct
Process Flow Direct
Supply Tech
Packaging Direct
Med Tech
Waste & Waste Water Direct
Secure Tech
Finance Tech
Image Tech
Jazd B2B
Copyright © 2014, Questex Media Group LLC
Company descriptions and contact information are quoted from the company's website or other promotional information. Questex is not responsible for the accuracy of this information. Unless specifically noted, Questex is not sponsored by, affiliated with or otherwise connected with any of the listed companies.