"Lights-Out" Automated IT Management from Dorado Software - Sponsored Whitepaper

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Dorado Software, Inc
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Dorado Software. Businesses on a worldwide basis are under increasing competitive pressure to become more agile and so are looking to their IT organizations to help them respond to these pressures by continuing to provide new value added services and applications. As a result, IT organizations have been adding a wide range of new functionality to the IT infrastructure including: • Wireless LANs to enable additional mobility • Quality of Service (QoS) to enable differentiated services • Network optimization techniques such as caching, compression and protocol optimization • Security functionality such as firewalls as well as Intrusion Detection Systems (IDS) and Intrusion Protection Systems (IPS) • Network Attached Storage (NAS) and Storage Area Networks (SAN) • Server Load Balancers (SLB) and Application Delivery Controllers (ADCs) • Virtualized servers, desktops and storage

At the same time that the IT infrastructure is becoming more complex, the role of the network manager is changing. Until recently, the typical network manager focused almost exclusively on the availability of networks. However, recent market research1 indicates that there is a growing trend to have network managers be responsible for the performance of networks as well as for other components of IT including servers, security and applications.

Today the IT organization consumes as much as 80% of its resources maintaining the status quo.2 This percentage has been increasing over time and unless significant steps are taken it will continue to increase as more functionality is added to the infrastructure. As the percentage of IT resources that are consumed by maintaining the status quo increases, the ability of the IT organization to provide new value added services demanded by the business decreases.

One of the ways that IT organizations can reduce the percentage of IT resources that are consumed maintaining the status quo is through automating tasks such as change and configuration management as well as event, incident and problem management. In addition to freeing up needed resources, automating change and configuration management can improve availability. In a survey that Webtorials recently gave to 150 IT professionals, forty-two percent of the survey respondents indicated that ineffective change and configuration management caused the majority of their network outages.

One of the factors that have traditionally reduced IT operational efficiency is the technological and organizational stovepipes that often characterize the IT organization. As such, another important step that IT organizations can take to be more productive is to reduce the number of network management tools they use by implementing tools
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