Mobile Printers and Smartphones - Sponsored Whitepaper

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In coming years, more field service organizations than ever will deploy mobile business solutions. The leaders in this movement will be small and medium-sized businesses, even though many once considered mobile solutions beyond their limited capital budgets and IT resources.

Mobile solutions increase productivity, reduce costs, and improve customer satisfaction, giving field service organizations that deploy the technology a competitive advantage.

Competition and improved technology have resulted in greater value for each dollar invested in a mobile solution.

First, the gains made by early adopters of mobile field service technology have become hard to ignore. Many have become market leaders in their respective industries, building a competitive edge upon their improved ability to satisfy customers while increasing productivity and reducing costs.

For example, companies with mobile field service experience reported average increases of 27% in worker productiv- ity, 13% in service revenues, 19% in customer retention, and 17% in overall profits, according to a 2005 study by AberdeenGroup, a Boston- based independent technol- ogy and market research firm.
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