What to Look for in Mission-Critical Managed IT Services - Sponsored Whitepaper

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Stratus Technologies
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What to Look for in Mission-Critical Managed IT Services:
What's your exposure to losing business capability?

A White Paper by Stratus Technologies September 2008

The choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.

The discussion begins with a look at the circumstances that call for this special breed of managed service. One or more signature attributes typically identify a mission-critical capability or process that is core to the business:

• High volume of transactions
• Transactions of a high value or vital nature
• Time-sensitive processes
• Virtually no tolerance for data loss
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